Are there refunds?

All fees and associated costs paid in registration for The Color Run event are not refundable for any reason, including (but not limited to) injury or change of mind. For information about Date Change or Event Cancellation, please see below:

DATE CHANGE

As a registered Color Runner, you have two options if we change the date of an
event:

1. If the new date works for you, great news! You are automatically registered
for the event that day. Watch for more exciting race day specifics that will be
emailed to you a month before the event.

2. If the new date does NOT work for you, please contact our support team at
thecolorrun.com/contact and our awesome customer service reps will help
you by transferring your registration to another event on our 2018 tour or by
issuing a full refund.

WEATHER POLICY

The Event takes place rain or shine. In the event that weather or other
unforeseeable conditions are deemed by Event Organizers and/or City Officials
to be potentially hazardous to participants and volunteers, the organizers
reserve the right to postpone the start time or amend the event.  

If the event takes place on the scheduled date, no refunds will be issued. 

CANCELLED EVENT 

If an event is cancelled before commencement, full refunds will be issued back to the original form of payment within 5-7 business days of when an announcement is made to cancel an event. Runners will be sent an email receipt when the refund has been processed.

 

Comments

0 comments

Please sign in to leave a comment.

Can't find what you were looking for?

All you need is to submit a

support request
Powered by Zendesk